Moldtelecom S.A.

About "Moldtelecom"

"Moldtelecom" – is the national telecoms operator of the Republic of Moldova, which provides highest quality products and services.

The State-run Enterprise "Moldtelecom" was established in April 1, 1993 as a result of restructuring of the telecoms sector in the Republic of Moldova. On January 5, 1999 the State-run Enterprise "Moldtelecom " was reorganized into a joint-Stock Company. Its founder and the only shareholder is Government.

During all these years "Moldtelecom" was making efforts to develop and diversify the telecoms market. Going beyond the its traditional business area – fixed telephone network, "Moldtelecom" entered the mobile communication market. On March 1, 2007 there was started a new mobile communication operator in CDMA 2000 standard - Unite.

Another product, based on the CDMA technology – is wireless fixed telephone communication Amplus, the main purpose of which is provision of equal access to telecoms services to all citizens of the Republic of Moldova.

Over the last years there were made investments for expansion of the network, implementation of new services. With the help of the latest technologies and methods used, there was improved work of the customer support service. Thus, on January 1, 2007 the customers base of "Moldtelecom" was 1 044 716 subscribers, including 67 000 Amplus subscribers. The number of customer is constantly growing, the average telephone density in the republic reaches 31 % per 100 citizens.

A combination of modern technologies and flexible management ensures provision of the highest level services to customers. Implementation of such services as: high-speed access to Internet resources and data transmission, mobile communication, IP telephony, Video telephony, prepaid cards tete-a-tete, Numarul Verde service, information service Allodin, etc. is a sharp evidence of "Moldtelecom’s" dynamic development. The quality of provided services is the result of well-coordinated work of the whole staff of "Moldtelecom", which on January 1, 2008 counted 6 642 employees.

All and sundry contribute to realization of the "Moldtelecom" mission: Customer and his needs are always in the first place.

Business tasks

As a result of fast development of the telecommunications market each operator is forced to offer to its subscribers a variety of services, in order to remain competitive and get the maximum market share.

"Moldtelecom" has chosen one of development ways – expansion of the Internet-services market share by provision of modern and high-quality services to its subscribers, including additional services (content, multimedia).

At the beginning of 2004 "Moldtelecom" faced the fact, that the existing billing system had reached the maximum of its capacity, and could no longer satisfy growing needs of the company. Despite the fact that this solution, which was developed by "Moldtelecom" specialists, at that moment met all business requirements, the existing infrastructure provided no possibility for its further development and for realization of modern and complex products and services.

Further growth and the necessity for development of new service packages, required from "Moldtelecom" a flexible and reliable billing solution for provision of Internet and IP-telephony services. The new billing system had to support significant expansion of the customers base and increase of the number of provided services, ensure their quick launching for the operator, and be able to be developed and started in the shortest time.

Moreover, this solution must be integrated with software solutions, which are already used in "Moldtelecom" (EPR, CRM, payment systems, bookkeeping and analytics systems, etc.).

The solution and what has been done

Based on results of the competitive tender "Moldtelecom" selected among contenders the billing solution Billmaster, developed by Inline Telecom Solutions. The main factors in favor of Billmaster were wide functional possibilities, high performance and meeting of all "Moldtelecom" requirements.

The implemented billing solution B&CC Billmaster provides:

• tariffication of services, provided over leased lines using different tariff plans, conditions, bonuses;
• creation and tariffication of services in virtual private networks (VPN), which can be used for corporate access to external network resources;
• organization o transit IP-telephony, collection and analysis of statistics for tariffication of services of traffic transmission trough the network infrastructure of a telecoms operator;
• provision of VoIP-telephony services by payment cards (prepaid traffic);
• provision and tariffication of services based on Service Selection Gateway (SSG), supported by Cisco equipment for subscribers of ADSL- connections.

Being a convergent and very flexible billing solution, which allows to fully "cover" company’s business processes in part of Internet-service provision, B&CC Billmaster meets modern requirements of "Moldtelecom" to functional possibilities of billing systems, including usage of discounts and bonuses for promotion of services.

In addition, B&CC Billmaster ensures easy launching on new services, which allows to quickly respond to competitors’ offers. Each new offer of "Moldtelecom" is the best on the market, the most competitive, and it ensures ARPU increase.

Despite the fact that changing over to a new billing solution is a multi-stage and complex process, implementation of B&CC Billmaster in "Moldtelecom" was fulfilled in 6 months. One month at the beginning of the project was spent for deep analysis of business tasks and network infrastructure of the operator, and the last two months – for operation testing and parallel functioning of B&CC Billmaster and previously used billing solution. During such short time of the project there were carried out additional works on configuring of B&CC Billmaster in accordance of business processes of "Moldtelecom" related to provision of services. Successful completion of the project to a greater degree was due to excellent interaction of project teams of "Moldtelecom" and Inline Telecom Solutions.

Results

The key results of the B&CC Billmaster implementation project include the following:

• possibility for provision of new services with flexible tariff plans;
• scalability in accordance with future development;
• large possibilities of integration with third-party systems, as well as with different kinds of network equipment;
• interactive independent management of services by subscriber.

B&CC Billmaster allows "Moldtelecom" to get competitive advantages from the use of unparalleled operational and functional possibilities of the system. Using Billmaster "Moldtelecom" can offer hundreds of different high-quality services to its subscribers, increasing their interest and loyalty, and as a result – the revenue.

Now "Moldtelecom" can provide and tariff any events and services in its network, including voice services, data transmission, content and much more. In addition – the company got quick launching of new services, best credit control (reduction of subscribers’ debts), increase of subscriber satisfaction, high profitability level for the operator.